Frequently Asked Questions
Everything you need to know about your Reel home essentials.
What is the standard shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. Larger furniture pieces may require scheduled freight delivery.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Do you offer white-glove delivery and assembly?
Yes, for select large furniture items, you can opt for white-glove delivery at checkout. This includes room-of-choice placement, professional assembly, and removal of all packaging materials.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through our partnership with Affirm.
Are your wood products sustainably sourced?
At Reel, we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.